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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Christy Stoller

October 13, 2026

1 out of 5 rating by Christy Stoller
"After realizing our policies had been cancelled due to mail not forwarding to the new address I reached out to our agent. After multiple phone calls and excuse after excuse of system down, not knowing policies and claims of messages left, we found another insurance agent. At no time did the actual insurance agent even reach out to us. Extremely disappointing."
We responded:
"Hi Christy, I’m disappointed to read this review, as it doesn’t accurately reflect the efforts our office makes to communicate with our customers.

State Farm sends multiple written notices regarding policy cancellations, and our office makes additional efforts through phone calls, mailed correspondence, and documented follow-ups. We take these responsibilities seriously and maintain records of our outreach efforts.

Out of respect for customer privacy, I won’t discuss individual policy details or contact information publicly. However, I do want to make clear that our office takes its responsibility to communicate with customers very seriously. Also you are not and have not been a State Farm Customer or with our office nor have you accepted our documented proof of 9+ contact attempts over 5 months. I am unsure how we could have succeeded in contacting you or our actual customer if nobody informed us of new contact information. Please remove this review as you aren’t our customer.

Kyle Wheeler
Agency Owner"
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Ryan Page

October 13, 2026

5 out of 5 rating by Ryan Page
"Kyle and his team are great! They are super friendly and take time to review what you really need in your insurance policy."
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Sheena

October 13, 2026

5 out of 5 rating by Sheena
"An amazing agency who truly care about their customers. Everyone here goes above/beyond to make sure you’re well taken care of!

Knowledgeable, professional, and an office you can trust. Highly recommend! 10/10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
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Cassie Green

October 13, 2026

5 out of 5 rating by Cassie Green
"I've had the pleasure of getting to know him professionally, and I can confidently say he's someone who genuinely cares about people and takes pride in what he does. He's knowledgeable, approachable, and always willing to help others. It's clear that he values doing the right thing and building meaningful relationships. A great person to know and someone I have a lot of respect for!"
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JR

September 16, 2026

1 out of 5 rating by JR
"Kyle failed to provide any service/ assistance as my agent when I needed it the most during my storm damage claim. I called for three months trying to speak with him for help with my claim. I was never able to speak with Kyle and was promised a call back every time I called. He returned my calls exactly zero times in 3 months. I had to switch to another State Farm agency to get help navigating the claims process. Very frustrating and disappointing. Nice try with the response. I was a customer when you took over for Hinton and just switched agents at the end of July. So several years. I bet if you thought about it real hard you’d remember that."
We responded:
"JR, we’re very sorry to hear how your experience felt. We can understand how frustrating that must be. We don't see records of you being our customer previously but regardless, we’d really appreciate the chance to connect and make things better. Please give our office a call any time to speak with Kyle 419-238-5471."
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Brooklyn Miller

August 14, 2026

5 out of 5 rating by Brooklyn Miller
"I had an excellent experience with this insurance agent. They were professional, knowledgeable, responsive, funny, and took time to get the best policy for life and non- owner insurance. They explained everything clearly, answered all of my questions, and made the entire process smooth and stress-free. I truly appreciate their outstanding customer service and would highly recommend them to anyone looking for a trustworthy and reliable insurance."
We responded:
"Thanks so much for the amazing review, Brooklyn! We really appreciate your support here in Van Wert. Just reach out anytime if you need us, we’re here for you. "
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State Farm

July 15, 2026

5 out of 5 rating by State Farm
"Service with Kyle Wheeler State Farm is always timely and pleasant! Thank you so much for your excellent service, patience and consideration of my insurance needs and more!"
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Krista Hawks

July 9, 2026

5 out of 5 rating by Krista Hawks
"Working with Kyle is great! He is very knowledgeable and knows his stuff!"
We responded:
"Thanks so much for the amazing review, Krista! We really appreciate your support here in Van Wert. Just reach out anytime if you need us we’re here for you. Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team."
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Erika Hall

May 27, 2026

5 out of 5 rating by Erika Hall
"Kyle and his team are fantastic! He helped us with our cars and our home. When relocated and changed jobs he helped us move our old 401k to his office as well. While doing that we set up life policies for our kids and my parents! Kyle is the best!"
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Kelly

May 25, 2026

5 out of 5 rating by Kelly
"Kyle and Kelly are the absolute best! They are kind and caring, and always help me out with whatever I ask. I have a lot of questions, but Kelly is always super patient and knowledgeable. If you need insurance or just want to check around, give Kyle and Kelly a call. You won’t want to go anywhere else!"
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Amber Franklin

May 20, 2026

5 out of 5 rating by Amber Franklin
"Kyle has been amazing through the process of switching my insurance to State Farm. He has been extremely attentive and truly has his clients best interest in heart. He was able to cut my deductible in half AND still save me money on my policy!"
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Linda Baumle

March 30, 2026

5 out of 5 rating by Linda Baumle
"I've been with State Farm for about 7 years, Kyle Wheeler and Kelly are the best always a phone call or text and they take great care of everything and find the best prices also the claim process is exceptional so for all your insurance needs State Farm I the best"
We responded:
"Thank you so much for the 5 stars, Linda! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Courtnie Dunker

March 12, 2026

5 out of 5 rating by Courtnie Dunker
"Kyle was so kind and helpful! He truly got us the best deal and bundle."
We responded:
"Thanks so much for the great review Courtnie! We’re thrilled to hear you had such a positive experience with our insurance team here in Van Wert. "
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Lance Caudill

March 11, 2026

5 out of 5 rating by Lance Caudill
"Kyle and his team did a great job for me. Small town business who really takes care of his customers. I definitely recommend."
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Cody Cole

March 3, 2026

5 out of 5 rating by Cody Cole
"Amazing service"
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Alissya Griffith

February 20, 2026

5 out of 5 rating by Alissya Griffith
"⭐️⭐️⭐️⭐️⭐️
Kyle and his team at State Farm are outstanding! Kyle is knowledgeable, responsive, and genuinely cares about making sure his clients are protected. He takes the time to explain coverage options clearly and always looks for the best solutions for my needs.Thanks Kyle!"
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Daniel Ordway

February 5, 2026

5 out of 5 rating by Daniel Ordway
"You looking for a good neigbor? Go see kyle and his staff for all of your insurance needs and beyond"
We responded:
"Daniel, Thank you so much for your kind review! If you ever need us, please reach out anytime! "
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mary boggs

January 29, 2026

5 out of 5 rating by mary boggs
"It’s been a pleasure working with Kyle. This peer agent consistently demonstrates strong work ethic and goes above and beyond to ensure quality results. You're in good hands at Kyle Wheeler State Farm."
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Brett Russell

October 31, 2025

5 out of 5 rating by Brett Russell
"Helped me with all my insurance needs, I would recommend to anyone!"
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Tyler Pulse

October 9, 2025

5 out of 5 rating by Tyler Pulse
"Solid team Kyle has over there. Met with a warm welcome and prompt service. He answered all my questions in a very understandable way. In and out without wasting time. Will tell my friends to use his services.👍"
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J V

October 1, 2025

5 out of 5 rating by J V
"Highly recommend this office."
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Keylei Young

August 27, 2025

5 out of 5 rating by Keylei Young
"Love how helpful the team is! Keep up the great work!"
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Trenna Browning

August 15, 2025

5 out of 5 rating by Trenna Browning
"I am a delighted customer! I get wholesome care and explanation for all of my policies I have through SF! They are swift in answering all my questions! I care about the State Farm community and I will continue to keep my business local and go with Kyle and his group! Job well done! Very pleased customer! Thank you Abi, for comprehensive explanations for all health policies! Have a great day!"
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Tonya

August 13, 2025

5 out of 5 rating by Tonya
"I really appreciated Abi’s professionalism, helping me set up my new insurance policy!"
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Lyndsey

August 5, 2025

5 out of 5 rating by Lyndsey
"Both Abi, Kyle, and all those I have had the pleasure of working with were absolutely delightful. They reached out and helped me through every step of the process in speedy time! I would most definitely recommend!"